I wanted to publicly acknowledge the amazing customer service I recently received from The Kit Bag, an online kit store from Western Australia. While I was in Darwin last year for work, I needed a new every day pack, I settle on the 36l Bravo Recon from The Kit Bag.
What I didn't realise until only this week was that the bag was missing some items when it arrived last year. Namely the Y compression strap, the hip belt and the water bladder. I contacted them by phone this week, emailed some pictures and by COB that day a BRAND NEW ONE was already on its way. It has arrived and the old one returned (at their cost!!!)
These guys know how to look after people!!