Over the past week I have discovered some cracks on the back of my Fitbit Force. As you remember I purchased this device in the US as I am still as yet to see it available I Australia. I contacted Fitbit support first via twitter as then by their support page as they requested. I provided photos. After a follow up request to find out what was going on as I had not heard from Support.
What I received, I thought was sent in error. Basically due to a small number of people (mainly in the US) suffering skin irritations, the Fitbit force was recalled. While I knew about the recall, the issue didn't effect me and I carried on.
As there was a recall in place Fitbit support stated they would not replace my damaged force but would refund me. I don't want to go back to using the Fitbit flex, for one, I had issues with the band breaking after 8 months - the same time I have been using the force, not to mention the shocking battery life of the flex compared to the force.
I am now left with either rigging up some repair or take the refund and look for another product after I have already invested in the Fitbit ecosystem including the matching scale.