As a newly qualified 40m deep diver, the itch to get deep and explore as yet unseen sites needed to be scratched.
So here is what happened:
The dive shop I am diving with is one of the few that visit the deep part of a particular dive site - Turtle Heave - or Deep Turtle Heaven as we call it.
My buddy on the day was an Instructor as well as a Self Reliant Diver - Adrien. As a matter of course Adrien carries 2 dive computers, this is relevant as you will soon see.
We entered the ocean to commence a deep dive (35m). During the dive at 35m depth, just after spotting 2 small reef sharks and 3(!) eagle rays (a first for both of us!!!)
As time was running out before we hit 'the nonstop required time' (aka 'no deco stop time') neared zero, Adrienand I started a normal rate of ascent, to a shallower depth. As we were ascending, Adrien indicated a ‘deep stop’ was requested by one of his computers at 18m (approx 1/2 of the max depth), I checked the ‘Zoop’, it indicated we were at a depth that would be inconsistent with a 'deep stop' (26m). Thinking he was just indicating ahead of time I maintained his level. This is the first thought I had that the ‘Zoop’ might be indicating different depths than what we actually were at.
As we continued our ascent, the ‘Zoop’ read 18m and had not reduced the 'no deco stop time' by enough to keep me out of ‘deco’. This concerned me and I indicated to my Adrien, he returned a quizzical look as his computers were reading 10m, shallow enough to clearly see the boat above including the sign writing on the side! This is the second indication that the ‘Zoop’ was not reading correctly. Upon surfacing after clearing all stop time on Adrien's computers, my ‘Zoop’ was still indicating 8m while at the surface and did not readjust to ‘end the dive’ at the surface.
It continued to count the dive even as we were on the surface. Back at the dive shop I showed a number of other professional divers and they indicated it might be a simple low battery issue. However the battery indicator remained near full. After washing the computer in freshwater, reading a depth of approx. 8m.
It has remained in dive mode ever since even after a battery replacement from a kit I had with me.
I will keep providing updates on the progress of the 'case' of my discussions with Suunto to have the computer repaired.
NB - its a dive computer not a watch, it does sooo much more than tell the time.
As the Zoop left warranty in early 2017, initially Suunto rejected any attempts to have the computer examined and ultimately repaired by them, however after some 'frank discussions' via Facebook messenger with their customer service team in Norway, the computer is on its way to HongKong for investigation, as it appears the depth sensor failed.
To continue diving professionally while the Zoop is being evaluated, I needed a new computer. The Zoop is no longer the current model being replaced by the Zoop Novo, which like the Zoop is a perfectly acceptable dive computer. I like the conservatism of the Suunto decompression table so wanted to stay with their stable of computers. I ended up getting a Suunto D4i - a smaller form factor, watch sized computer which has an easier to navigate menu structure. If/when the Zoop makes it way back to me in fit and working condition, it will move to second fiddle in my collection - which will be vital if I do move on to the 'self reliant' qualification, allowing me to dive alone.
Update _3 10 October 2017
A package has just arrived from Suunto, guess what was inside... a brand new Zoop Novo, an updated model of the Zoop to replace my dead Zoop. Thanks for coming to the party Suunto.